Refund Policy

Introduction

At Wyckoff Paper, we are committed to providing high-quality services and customer satisfaction. This Refund Policy outlines the conditions under which you may request a refund for our subscription-based services. By subscribing to our services, you agree to the terms of this Refund Policy.

Subscription Plans

Wyckoff Paper offers various subscription plans to access our market insights and trading strategies. Each subscription plan includes a specified duration and set of features as detailed on our website.

Refund Eligibility

• Initial Subscription: If you are not satisfied with your initial subscription, you may request a refund within the first 14 days of your subscription. This refund policy applies only to first-time subscribers.
• Renewals: Refunds are not available for subscription renewals. It is your responsibility to manage your subscription and cancel it before the renewal date if you do not wish to continue.
• Promotional Offers: Subscriptions purchased under a promotional offer are not eligible for a refund.

Requesting a Refund

To request a refund, please contact our support team at support@wyckoffpaper.com with the following details:

• Your full name
• Email address associated with your subscription
• Order number or transaction ID
• Reason for the refund request

Refund Process

Upon receiving your refund request, our support team will review it and notify you of the approval or rejection of your request within 7 business days. If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Non-Refundable Situations

• Refund requests made after the 14-day initial subscription period.
• Subscription renewals or recurring charges.
• Promotional or discounted subscriptions.
• Failure to use the services or lack of satisfaction due to reasons beyond our control.

Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes to this policy will be posted on our website, and the revised policy will apply to all subscriptions purchased after the effective date of the change.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at: Email: support@wyckoffpaper.com

By subscribing to our services, you acknowledge that you have read and agree to this Refund Policy. If you do not agree with the terms of this policy, please refrain from subscribing to our services.